Shipping policy

Shipping & Delivery Policy

Effective date: 07 September 2026

A. Shipping Fee
The current standard shipping fee is R85, which is automatically calculated at checkout.
NOTE: An additional courier surcharge may apply to certain outlying or special-delivery areas. We will communicate with affected customers accordingly. If your delivery location falls under this category, your order will only be dispatched once the additional delivery cost has been paid or an alternative delivery address has been provided.

B. Delivery Timeframes
Estimated delivery is 3 to 5 business days, excluding weekends and public holidays.
NOTE: During sale periods, should this timeframe be extended, Balmae Care will communicate with customers experiencing any delays.

C. Tracking
Tracking details will be sent to the customer email address provided at checkout once your order has been dispatched by our fulfilment team.
If you have not received tracking details within 5 business days of placing your order, please contact us at balmaecare@outlook.com.

D. Delays
Balmae Care is not responsible for delays caused by:
Courier companies
Weather conditions
Incorrect or insufficient shipping details

E. Incorrect Information
Customers are responsible for providing accurate shipping details, including, but not limited to, their delivery address and contact information.
Orders will be shipped to the address provided at checkout. Balmae Care cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

F. Shipping Areas
We currently ship within South Africa only.